Last updated: February 4, 2026
This Privacy Policy explains how Sosbella (“Sosbella,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us.
1. Who We Are
Sosbella is a premium nail beauty brand offering professional-quality gel products and accessories. This Privacy Policy applies to information collected through our website, sosbella.com, and any related online services that link to this Policy.
2. Information We Collect
a. Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us via email, forms, or social media
This may include:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order history and preferences
- Payment-related details (processed securely by our payment processors; we do not store full card numbers)
b. Information Collected Automatically
When you use our website, we automatically collect certain information using cookies, pixels, session replay, and similar technologies. This may include:
- IP address
- Browser type and device information
- Pages viewed, links clicked, and scrolling behavior
- Referring and exit pages
- Dates and times of visits
c. Information from Third Parties
We may receive limited information from third parties such as payment processors, shipping carriers, and analytics or marketing providers (for example, payment confirmation or delivery status).
3. How We Use Your Information
We use your information to:
- Process, fulfill, and deliver your orders
- Provide customer support and respond to your inquiries
- Send order confirmations, updates, and account-related communications
- Operate, maintain, and improve our website and services
- Analyze user interactions to improve site usability and performance
- Personalize your experience and show relevant content or offers
- Send marketing communications if you have opted in
- Prevent fraud and protect the security of our website
- Comply with legal obligations and enforce our Terms & Conditions
4. Cookies & Tracking Technologies
Cookies are small text files stored on your device that help our website function and allow us to understand how visitors use the site.
We may use the following technologies:
- Essential cookies – required for core site functionality such as cart and checkout
- Performance and analytics tools – including Microsoft Clarity, to understand how visitors interact with our website and to improve user experience
- Marketing cookies – to deliver relevant ads or measure campaign effectiveness
Microsoft Clarity helps us analyze anonymized usage data such as page navigation, clicks, scrolling behavior, and general interaction patterns. Sensitive information (including form fields and payment details) is automatically masked and not recorded.
You can usually set your browser to refuse cookies or to alert you when cookies are being used. If you disable cookies, some features of the site (including checkout) may not function properly.
5. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
- Payment processors that securely handle transactions
- Shipping and logistics providers
- Email and marketing platforms (if you opt in)
- Website hosting, analytics, and security providers
We may also share information if required by law or to protect our rights, property, or the safety of others.
6. Marketing Communications
If you subscribe to our newsletter or otherwise opt in to marketing communications, we may send you emails about new products, launches, and promotions.
You may unsubscribe at any time using the link provided in our emails. Transactional or account-related communications may still be sent as required.
7. Data Security
We use reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, and withdrawal of marketing consent.
To exercise these rights, please contact us using the information below.
10. Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
11. International Visitors
Sosbella primarily serves customers in the United States. If you access our website from outside the U.S., your information may be transferred to and processed in the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.